Effective Date: 13-06-2026
Last Updated: 13-06-2026
At Glow by Noor, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Return Eligibility
To be eligible for a return, items must:
- Be returned within [Insert Return Window] of delivery.
- Be unused and in their original condition.
- Include original packaging, labels, and accessories where applicable.
- Be accompanied by proof of purchase.
Glow by Noor reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
- Opened or used skincare products
- Opened supplements or wellness products
- Products with damaged or missing original packaging
- Gift cards or promotional items
- Any item marked as non-returnable
Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Follow the instructions provided by our team.
- Ship the item back, if required.
Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund request.
If approved, refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within [Insert Timeframe] of receiving your order.
Please include:
- Order number
- Description of the issue
- Supporting photos, if applicable
We will review the issue and work to provide an appropriate resolution.
Exchanges
Exchanges may be offered subject to product availability and approval by Glow by Noor.
Please contact our team for assistance with exchange requests.
Cancellation Requests
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, it may no longer be eligible for cancellation.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Business Name: Glow by Noor
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]